People have crises –
Berlin offers a crisis service

There is no such thing as a life without crises; they are part of development and growth. But a crisis can become so stressful that you can no longer handle it alone or with the help of family or friends. We offer advice to people searching for help as well as family members and professional aids who deal with people in crisis situations.

The Berlin Crisis Service provides fast and professional assistance for issues including psychosocial crises and acute mental and psychiatric emergencies. Our advice is free of charge and available 365 days a year around the clock. People in need of assistance can be helped personally, by phone, and in extreme situations on site at nine Berlin locations without an appointment. The consultation can also be carried out anonymously upon request.

Multi-lingual assistance and cooperation with interpreters and linguists

About a quarter of the people in Berlin has a migration background. A central task here is better communication and assistance for migrants and refugees. Linguistic and cultural barriers should not be an obstacle to using our assistance. Discussions are usually held in German. But we also strive to offer advice in other languages. There are multi-lingual professionals working at the Berlin Crisis Service, and we cooperate with interpreters and linguists. It usually requires some preparation time for us to provide advice in a foreign language. Please call us for more information.

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Choose your region:

Mitte, Friedrichshain-Kreuzberg:
Große Hamburger Straße 5, 10115 Berlin-Mitte, phone: 030 390 63 10

Charlottenburg, Wilmersdorf
Horstweg 2, 14059 Berlin-Charlottenburg phone: 030 390 63 20

Charlottenstraße 13, 13597 Berlin,  phone: 030 390 63 30

Mühlenstraße 48, 13187 Berlin-Pankow, phone: 030 390 6340

Berliner Straße 25, 13507 Berlin-Reinickendorf, phone: 030 390 63 50

Steglitz-Zehlendorf, Tempelhof-Schöneberg
Schloßstr. 128, 12163 Berlin, phone: 030 390 63 60

Lichtenberg, Marzahn-Hellersdorf
Irenenstraße 21 A, 10317 Berlin-Lichtenberg, phone: 030 390 63 70

Spreestraße 6, 12439 Berlin-Treptow, phone: 030 390 63 80

Karl-Marx-Straße 23, 12043 Berlin-Neukölln, phone: 030 390 63 90

Locations and telephone numbers

Accessible round the clock
You can receive advise by telephone or in person, arrange for additional meetings or learn about other forms of assistance (for emergencies: home visits, physicians on standby service) at these locations.

Regional accessibility from 16:00 until 24:00:

Our nine locations are available to you daily from 16:00 to 24:00. You can reach us for advice by telephone or personally without an appointment. If there is an emergency, we can also come to you, with a doctor if necessary.

Citywide emergency service in Berlin-Mitte

You can reach the national emergency service at night from 24:00 to 08:00 and on weekends and holidays from 08:00 to16:00. On weekdays from 08:00 to 16:00, you can receive only telephone information, short clarifications or a referral.

There are many reasons and triggers for crises, for example:

  • Conflicts in relationships, family or at work
  • Divorce, loss, loneliness
  • Traumatic experiences, and deeply disturbing experiences – recently or in the past
  • Depression, fear and panic
  • Other mental illness such as psychosis or dementia
  • Suicidal thoughts or desire to end your life
  • Experience with psychiatric treatment
  • Physical illnesses: difficult, life-threatening or chronic
  • Addiction problems such as addiction to alcohol, drugs, medicines or gambling
  • Mental or physical disability
The Berlin Crisis Service is a service provided by:
Die Trägervereine des Berliner Krisendienst